MasterCard International

Introduction In the present world, information technology (IT) is at the core of most business activities. It provides the foundation that enables today’s business enterprises to function and flourish.Advertising We will write a custom case study sample on MasterCard International specifically for you for only $16.05 $11/page Learn More Whether it is in procurement and production, manufacturing and maintenance, customer care and sales, communication and collaboration, tracking and measurement, or virtually any other business discipline, IT plays a critical role (Laube Zammuto, 2003). This paper provides a case study of MasterCard International and looks at how the company uses technology to enhance its business operations. A summary of the case is presented followed by a detailed discussion and finally, the main points are highlighted. Case Study Description In the process of carrying out its business operations, MasterCard International uses cli ent/server architecture. This is an architecture that exists in a networked environment where there is a server dedicated to offering services to clients. The clients send requests to the server and the server responds appropriately. In the case of MasterCard International, there is a computer that authorizes, clears, and settles each credit card transaction whenever a client interacts with the system. With its massive data warehouse, MasterCard’s client/server system links 25,000 member banks spread out in different regions. The client/server arrangement greatly improves the rate at which decisions are made and ensures that customers receive quality services.Advertising Looking for case study on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More MasterCard’s data warehouse was presented as a strategic move to give the company a competitive edge and improve its market share. Using a combination of in-house deve loped and commercial-off-the-shelf (COTS) products, the company is able to identify customers’ buying trends, credit card fraud, and other useful information. Presenting a Business Case for MasterCard’s Data Warehouse In an environment that is characterized by reduced spending on IT initiatives, IT Managers are often faced with a tough challenge of selling concepts to top management. Rather than investing in new IT initiatives, top management would rather focus on cost cutting. This is also due to the fact that most executives can not easily quantify the benefits associated with the use of IT services. The confusion always arises because many top executives see IT departments as nothing more than cost centers. Regardless of the IT concept being presented to top management, the IT manager must provide a very convincing case for his or her ideas to be accepted. In the case of MasterCard, there is a very strong foundation on which an argument by the IT manager can be base d. As can be seen from the given model, and as explained in the case, MasterCard’s data warehouse has a number of strengths that make it appealing to any prospective user. First of all, the data warehouse is supported by client/server architecture which happens to be very reliable. For most companies, client/server systems offer the best combination of features that help to meet critical business requirements. Among such features are scalability, power, and flexibility (Shelly Rosenblatt, 2011).Advertising We will write a custom case study sample on MasterCard International specifically for you for only $16.05 $11/page Learn More Whether a business is expanding or downsizing, client/server systems enable a company to scale the system in a rapidly changing environment. As the size of the business changes, it is easier to adjust the number of clients and the processing functions they perform than it is to alter the capability of a large scale cent ral server. Client/server computing also allows companies to transfer applications from expensive mainframes to less expensive client platforms. They also help to reduce the network load, improve response times and allow communication to happen across multiple platforms (Shelly Rosenblatt, 2011). With emerging technologies such as cloud computing, client/server architecture has the advantage of being easily scalable and as such integrating it with new technology is greatly simplified. Data and network security is a key requirement for any business that deals with sensitive customer details and the model given by MasterCard offers very strong security features. For a company to win and expand its customer base, it must be able to guarantee customers of secure transactions. Any system with a weak security structure will simply keep customers away. In the case of MasterCard International, member banks must be assured of the security of their transactions. They must be made to know tha t their transactions will not be compromised by intruders. MasterCard’s elaborate system requires all users to be authenticated before accessing the transaction and data warehouse servers of the company. The use of a firewall ensures that any unwanted connections are blocked from entering the system. This further enhances the security of the system.Advertising Looking for case study on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Implications of Banks using their own Analytical Tools The marketing of MasterCard’s IT services will definitely suffer a big blow if member banks opt to develop and use their own analytical tools. By developing their own analytical tools, the member banks will put MasterCard in a very difficult situation that may lead to the system’s security being compromised. This is because there will limitations on the design of applications developed by MasterCard as the company will be forced to develop applications that can easily interface with what the customers have. Certainly, this may not be an easy task and additional cost will be needed. The same will happen with security implementation. MasterCard may not have the freedom to put in place any security features that will not work with the customers tools. The end result will be a compromised security environment that in the long run may drive customers away. To deal with this concern, MasterCard may need to convince custo mers on the importance of using analytical tools provided by MasterCard rather than developing their own tools. MasterCard should enlighten customers on the serious repercussions associated with member banks using their own analytical tools. As pointed out earlier, MasterCard will end up with a very weak security structure if the use of analytical tools developed by customers is given a go ahead. Applications and Tools that May be Attractive to Member Banks Various tools and applications are available for use by member banks as well; as MasterCard to improve the quality of services. Applications such as Customer Relations Manager (CRM) and Enterprise Resource Planning (ERP) can be used to create huge amounts of data. Furthermore, the data generated by these enterprise applications is likely to be in demand all over the company and this will allow marketing, sales and service representatives to effectively respond to customer buying habits and sales trends. The CRM application will e nable member banks to interact well with staff at MasterCard for the benefit of the company and the customers. However, these applications will need to be used together with other tools such as storage resource management (SRM), storage network management (SNM) and storage virtualization tools. SRM keeps a bird’s eye view of storage capacity on the network and allocates more capacity as needed. If SRM software sees that more storage is needed by CRM applications, it will locate and re-allocate some unused capacity. SNM tool creates a map of all the devices on the storage network and monitors them for errors such as network or server failure. Storage virtualization software enables a variety of proprietary devices to interface well and this increases interoperability among storage devices (Markantonakis Mayes, 2007). With these applications and tools, MasterCard will be able to offer improved services to member banks without compromising the quality of its services. Conclusio n Based on the discussion presented in this paper, there is no doubt that the continued use of information technology will be a great boost to MasterCard’s business. As a result, the company will be able to keep its existing customers and attract more. There are distinct advantages that are related to the use of information technology and MasterCard should continue to look for opportunities to use IT to strengthen its business operations. So far, the client/server architecture in use provides a secure operational environment and only needs reinforcement. To address the concern of member banks using their own analytical tools, the company should continue researching and investing in services that will enable it to offer what the customer wants to see so as to remain competitive. This case study has been particularly useful in understanding the importance of technology in business. Clearly, technology provides a wide range of services that can enable an organization to offer ex cellent services which will finally lead to customer attraction and retention. However, with increased competition, there is need for continuous technological advancement. References Laube, D. Zammuto, R. (2003). Business Driven Information Technology: Answers to 100 Critical Questions for Every Manager. Stanford, California: Stanford University Press. Markantonakis, K. Mayes, K. (2007). Smart Cards, Tokens, Security and Applications. New York, NY: Springer. Shelly, G. B. Rosenblatt, H. J. (2011). Systems Analysis and Design. Boston, MA: Cengage Learning. This case study on MasterCard International was written and submitted by user Kristopher Barr to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

The Strategic Planning For Jet Airways Tourism Essays

The Strategic Planning For Jet Airways Tourism Essays The Strategic Planning For Jet Airways Tourism Essay The Strategic Planning For Jet Airways Tourism Essay The intent of this paper is to measure a successful and well-organized strategic planning for air hose industry supplying Jet Airways strategic program. Jet Airways is the India s market leader in air hose industries, nevertheless has faced increasing competition over the last decennary ensuing abrasion in their market portion. The study begins by analyzing the current internal and external environment of Jet Airways. Through strategic rating it s recommended that Jet airways concentrate on their cardinal service bringing to reconstruct their competitory advantage within the industry. This will necessitate seting into pattern a combination of two schemes ; a people processes scheme and a scheme focused on technological promotion. The people processes scheme was derived from a figure of industry beginnings sketching Jet Airways diminution in client satisfaction. The technological promotion scheme coincides with the reclamation of Jet Airways aircraft fleet and will farther better the overall client experience. Index Aims: The chief aim of this paper is to develop the internal and external environmental analysis and strategic planning with hazard direction and concern moralss. Specific aims are following, Measure the current strategic place of Jet Airways. Analyze the strategic Planning Models for Jet Airways. Examine Jet Airways internal and external environment. ( 1.0 ) Overview of Jet Air passages: Jet Airways is an air hose based in Mumbai, India. It is India s 3rd largest air hose after Air India and Kingfisher Airlines. It operates over 400 day-to-day flights to 64 finishs worldwide. Its primary base is Mumbai s Chhatrapati Shivaji International Airport with secondary hubs at Bangalore, Brussels, Chennai, Delhi, Hyderabad, Kolkata and Pune as focal point metropoliss. In July 2008, Which? magazine ranked Jet Airways as the universe s best long- draw air hose after Singapore Airlines. In a canvass conducted by SmartTravelAsia.com in September 2008, it was voted as the universe s 7th best air hose overall. It has besides won an award for the quality of its catering. In February 2009, Jet Airways had 846,000 riders, doing it the 2nd largest air hose in India behind Kingfisher Airlines. Jet Airways besides operates two low-cost air hoses, viz. Jet Lite ( once Air Sahara ) and Jet Airways Connect. ( 1.1.1 ) Corporate Structure: Mr. Naresh GoyalA Chairman Mr. Ali GhandourA -A Director Mr. Nikos KardassisA -A Chief Executive Officer Mr. Saroj K. DattaA -A Executive Director Mr. Abdulrahman AlbusaidyA Group Executive Officer Mr. Sudheer RaghavanA -A Chief Commercial Officer Capt. Hameed AliA -A Chief Operating Officer Mrs. Anita GoyalA |A Executive Vice President Network Planning A ; Revenue Management Mr. Raja SegranA |A Sr. Vice President Mr. P. K. SinhaA |A Regional Vice President Mr. Gaurang ShettyA |A Sr. Vice President Customer Services A ; Alliances Capt. Hassan Al-MousawiA |A Sr. Vice President-Operations A ; On Time Performance Mr. Abdulkhaliq SaeedA |A Sr. Vice President Engineering A ; Maintenance Mr. Mahalingam Shivkumar A |A Sr. Vice President, Finance Mr. Rajesh SharmaA |A Vice President Internal Audit Mr. K. G. VishwanathA |A Vice President Commercial Strategy and Investor Relations Dato K. JeyakanthanA |A Sr. Vice President Technology Servicess Mr. Jay ShelatA |A Vice President Cargo Mr. Raj SivakumarA |A Vice President Network Planning, Revenue Management A ; Distribution Dr. Samar B. SrivastavaA |A Vice President Human Resources Mr. Ashok BarimarA |A General Counsel A ; Vice President Legal Ms. Ragini ChopraA |A Vice President Corporate Communication and Public Relations Ms. Monica ChopraA |A Company Secretary A ; Sr. General Manager Legal ( 2.0 ) Environmental Analysis: For success within the air hose industry, an consciousness of the external environment is indispensable. This subdivision aims to foreground the place of the industry, in peculiar looking at rivals and measuring Jet airways capableness to run into current and future challenges. ( 2.1 ) PESTEL Analysis Of Jet Air passages: Political Issue License issue for international operation. Infrastructural restraint. ATF monetary value policy. Open sky policy. FDI Limits: 100 % Greenfield airdrome 74 % bing airdromes. 100 % through particular permission. 49 % for air hoses. Economic Effectss The income degree is lifting. Contribution to the Indian economic system. There is a rise in the cost of fuel. Investing in the sector of air power. The growing of the in-between income group household affects the air power sector. Reduced menu but yet non plenty. Social Effectss Developing of the metropoliss to break services and airdromes. Employment chances. Safety ordinances. The position symbol attached to a plane travel. Technological Effectss Modernization of aircrafts. The growing of e-commerce and e-ticketing. Satellite based pilotage system. Modernization and denationalization of the airdromes. Modern engineering like CAT3 and ILS. Environmental Sector There is an addition in the planetary heating. The sudden alteration and the unexpected behavior of the clime and to depend on the ambiance. Deficit of the infrastructural capacity. There is a touristry impregnation. Legal Factors. FDI bounds. Bilateral pacts. Airlines acquisitions and the leasing cost. ( 2.2 ) SWOT Analysis Of Jet Air passages: Figure 2.2 shows SWOT Analysis: Second Market driver. Experience transcending 14 twelvemonth. Merely private air hose with international operation. They have a strong trade name value and their repute is really high in the head of the clients. The service quality is good. Largest fleet size. There is a uninterrupted invention in their concern. Tungsten Fring domestic market portion. Old fleet with mean age around 4.79 old ages. Scope for betterment in in-flight service. High ticket pricing. Confronting a tough competition from the rivals. Oxygen Untapped air lading market. Scope in international service and touristry. The non penetrated domestic market. Thymine Strong rivals. Fuel monetary value hiking. Abroad market competition. Infrastructure issues. Tourism impregnation. Economic lag. Promotion and sponsorship worsening. ( 3.0 ) Strategic Planning Model: ( 3.1 ) Porter s Five Forces Model Of Jet Air passages: ( 1 ) The menace of the entry of new rivals: The menace of the new entrants is really high for Jet Airways, because right now there are so many new air hose company that has come with new schemes and services. The more profitable the industry is the more attractive it will be to new rivals. And as we know that Jet Airways is a really good known air hose company of India since many old ages and it has a trade name image and has a good repute on the clients mind but so besides Jet Airways has to give the best service quality to the clients to stay the market leader in the concern. ( 2 ) The strength of the competitory competition: The strength of the competitory competition is high for Jet Airways. Jet Airways has many competitory challengers like Kingfisher Airlines, British Airways, Air India, Virgin Atlantic, etc. Jet Airways has both long draw flights and short draw flights. They are losing the domestic portion market so in this competitory industry they have to convey some invention in their concern. Their scheme is really powerful because they are concentrating more in the service quality. Their aircrafts are modernised and they have the modernized engineering like CAT3 and ILS. ( 3 ) The menace of replacement merchandises or services: The menace of replacement for Jet Airways is low. There are few replacements for Jet Air passages: For short draw flights they have: Jet Connect and Jet Lite. For long haul flights they have: No noteworthy replacement. ( 4 ) The dickering power of clients ( purchasers ) : The bargaining power of purchaser is average. Jet Airways has the option to exchange the providers and harmonizing to that the clients of Jet Airways besides has the option to exchange. ( 5 ) The dickering power of providers: The bargaining power of provider is high. The provider can exchange to any other option at any clip. ( 4.0 ) Pull offing Hazard: Every concern faces risksA that could presentA menaces to its success. Hazard is defined as the chance of an event and its effects. Risk direction is the pattern of utilizing procedures, methods and tools for pull offing these hazards. Risk direction focal points on placing what could travel incorrect, measuring which risksA should beA dealt with and implementing schemes to cover with those hazards. Businesss that have identified theA hazards will be better prepared and have a more cost-efficient manner of covering with them. The types of hazard your concern faces strategic, for illustration a rival coming on to the market. conformity, for illustration reacting to the debut of new wellness and safety statute law. fiscal, for illustration non-payment by a client or increased involvement charges on a concern loan. operational, for illustration the dislocation or larceny of cardinal equipment. ( 4.1 ) Pull offing Hazard Of Jet Air passages: Jet Airways falls in the strategic hazard and the operational hazard. Strategic and Operational Hazard: Overview of cyber-security and best patterns in fraud bar. Understanding cardinal basicss of PCI Data Security Standards and what air hoses need to make to aline with the necessary demands. Risk direction in Jet Airways: Fraud bar schemes and procedures. Schemes in IVR hazard control. The manner frontward in hazard direction. ( 5.0 ) Scheme and Ethical motives of JET AIRWAYS: Scheme of Jet Air passages: The chief scheme of Jet Airways is to keep service quality. Jet Airways ( India ) Ltd. has earned the differentiation of having the IATA Operational Safety Audit ( IOSA ) Registration. The air hose has successfully completed the Operational Safety Audit and has entered into the IOSA Registry. One of the schemes that Jet Airways is following: Jet Airways scheme: taking a row to derive rider infinite Bombay: After holding removed a row of seats from some of its planes to increase overall leg room for riders, Jet Airways ( India ) Ltd is utilizing an advanced, 3-dimensional hoarding run to sell the construct. Developed by Mudra Group s out-of-door unit Primesite, the Mumbai hoardings have images of two chairs sitting near to each other, and so one floating on railings to uncover the message: We ve removed a row to give you more infinite. The row of seats has been done off with in Jet s 737-800s series planes. Removal of rows to make infinite for cramped riders is nt a new thought as many air hoses, particularly in the US, have used similar tactics and messages to distinguish their planes from challengers. Several other companies, such as car shapers ( with subdivisions of autos ) and even java companies ( Bru used chairs and tabular arraies ) have used 3-dimensional hoardings to stand out. Says Gaurang Shetty, vice- president, selling, Jet Airways: We wanted to make an impact and efficaciously pass on that we have removed a row of seats from our domestic flights, thereby giving more infinite on our domestic flights. The out-of-door invention has merely been done in Mumbai sing the limitations on the same in other tubes. We would be pass oning through billboards in Delhi, Chennai, Kolkata and Bangalore. Sanjeev Hajela, president, Primesite, says the run has a budget of Rs55-60 hundred thousand. Jet is a big user of out-of-door media and is believed to pass every bit much as Rs10-Rs12 crore a twelvemonth, some 20 % of the air hose s selling spend. Jet Airways was one of the early entrants in the air power concern, as besides the first private air hose to wing to abroad finishs and had a comparatively simple originative message: Jet Flies to 44 Domestic and 8 International Destinations . Notes Jagdeep Kapoor, pull offing manager of Samsika Marketing Consultants Pvt. Ltd: Earlier, the placement of the Jet trade name was such that it reflected aspirational value. It was an aspired trade name while all the remainder were tired and perspired trade names. Today it s different. They have found a rival in their ain conference in signifier of Kingfisher. There is a switch taking topographic point, with some clients switching truenesss to Kingfisher. He classifies Jet s growing in footings of three Ss: Nutriment, Service and the demand to ( Speed Up ) . In malice of non being the first entrant in the air power infinite, the Jet trade name grew steadily, sustained and survived. Later on, Jet grew to be the best premium trade name in the whole state by foregrounding the service facet. In service, they were alone and premium. Today, its different and Jet needs to rush up. They need to sharply construct themselves as a trade name, and advertise themselves like a consumer trade name if they need to crush Kingfisher. 2 ) Ethical motives of Jet Air passages: The Code of Business Conduct and Ethics ( Code ) has been adopted by Jet Airways ( India ) Limited to follow with applicable jurisprudence and the regulations and ordinances of the Stock Exchanges on which the securities of the Company are listed. ( 6.0 ) Strategic and Operational Conflict: Strategic Planning: Long term. Affect widely. Generic. Org. Peoples and other org. Peoples. Operational Planning: Short term. Narrow/limited range. Detailed. Within org s. Peoples. Strategic v Operational Conflict: Jet Airways has some strategic 5 operational struggle and they are: Jet Airways ( India ) Ltd. s three- twenty-four hours struggle with its pilots is bing the state s second- largest air hose riders and may halter programs to raise $ 400 million to purchase new planes. The last thing investors want to see when the air hose s seeking to raise financess is a crisis like this, Kapil Kaul, main executive officer of the Indian unit of Centre for Asia Pacific Aviation, an industry advisor said yesterday. This is a wildfire and they need to set out every bit shortly as possible. Alternate Agreements: Jet Airways is endeavoring to do alternate agreements on other air hoses wherever possible and our airdrome squads will help its invitees to the fullest extent, Jet Air said. ( 7.0 ) Recommendations: As a consequence, we can state that Jet Airways is following different types of environmental analysis and strategic planning theoretical accounts to run their organisation and their chief scheme is to give service quality to the client. So from this, we have conclude that Jet Airways is concentrating on the services which they are giving to the client s to derive their trueness and trust and to go the universe s no.1 air hose industry. Due to miss of primary research we ca nt entree more information about the company. Mentions: On-line links: hypertext transfer protocol: //www.jetairways.com/EN/GB/AboutUs/QualityCertification.aspx, contains the scheme of Jet Airways. hypertext transfer protocol: //www.jetairways.com/EN/KE/AboutUs/CodeOfConduct.aspx, contains The Code of Conduct. hypertext transfer protocol: //www.scribd.com/doc/8718529/Jet-Airways, it contains SWOT analysis and PEST analysis of Jet Airways. hypertext transfer protocol: //www.livemint.com/2007/11/25233107/Jet-Airways-strategy-removing.html